Effective date: May 2025
Last update: December 8, 2025
This policy applies to the website: chiroreseau.com
- Purpose and scope
At ChiroRéseau (hereinafter referred to as “we”), respecting your privacy and the security of your personal information is a priority. This privacy policy is intended to provide you with clear and transparent information about how we collect, use, disclose, store, and protect your personal information, in accordance with the Act respecting the protection of personal information in the private sector.
It describes the information we collect when you interact with this website and use our services. This policy explains your rights regarding your personal information and the means available to you to exercise them.
Personal information remains the property of our customers at all times. For the purposes of this policy, personal information is any information that can be used to identify a person, either directly or indirectly.
If you have any questions about how we process your personal information or if you wish to exercise your privacy rights, you can contact our Privacy Officer at any time:
For the attention of Nolina Cimpoies Dragan, Privacy Officer, at admin@unionsante.ca.
This privacy policy supplements the Terms of Use, which you can view at the following address: https://chiroreseau.com/en/terms-of-use-chiroreseau/
- How we collect personal information
We collect your personal information through the following means:
- Online appointment request form
- Certain cookies on the website
- Job application forms
- The personal information we collect and why we collect it
With your consent, we collect only the personal information necessary to provide our Services.
| Category | Personal information | Purposes of collection |
| Identification information | Last name, first name, email address, phone number. | Identifying clients, managing and coordinating appointments at clinics, and contacting patients/prospective patients. Creating and maintaining patient files for clinical follow-ups. To subscribe to our newsletter. |
| Technical information | IP address, date and time of connection, pages visited, actions taken on the website, log files, operating system. | Security, statistics, website improvement, and browsing experience. |
| Health information | Reason for visiting the clinic, which may include health history or health status. | Document the reasons for the visit to ensure appropriate and personalized care and assign the right professional. |
| Administrative information | Availability, if you are already a patient at the clinic where you are requesting an appointment. | Schedule and manage appointments and availability. |
- Consent
By using our website, providing us with your personal information via our appointment request form, newsletter subscription form, or any other of our services, you explicitly consent to the collection, use, disclosure, and storage of your personal information for the purposes indicated herein. You also certify that you have read and understood this policy and agree to its terms and conditions.
Your consent is obtained in a clear, free, and informed manner and may be withdrawn at any time in accordance with the terms described in this policy.
You must ensure that you have the permission of the holder of parental authority or guardian if you are a minor under the age of 14, unless the collection is clearly for the benefit of the minor.
You may withdraw your consent at any time, subject to legal or contractual obligations. Refusal or withdrawal of consent may limit access to certain services or sections of the website, either in whole or in part.
- People who have access to personal information
Your personal information may be disclosed to the following categories of persons:
- Employees;
- Technology service providers, such as our newsletter manager;
- Authorities – we may disclose your personal information if required by law;
- The clinic for which you are requesting an appointment;
- We may share your personal information with third parties for the following reasons: creation of consumer profiles, partnerships, advertising.
- Our security measures
We have implemented rigorous security measures to ensure the confidentiality, integrity, and security of your personal information and to prevent unauthorized access, use, or disclosure. These measures include various physical, technological, and administrative controls.
Only staff members who need to process your personal information in order to perform their duties have access to it. These individuals only have access to the information necessary to carry out their tasks.
We regularly review our security practices to ensure that they comply with the highest standards and are adapted to regulatory and technological developments. In the event of security incidents affecting your personal information, we are committed to acting quickly and effectively in accordance with the requirements of applicable laws.
- The rights of individuals affected by personal information
Under the Private Sector Information Protection Act, you have the following rights:
- Right to information – to be informed in a transparent manner about the collection, use, disclosure, retention, and destruction of your personal information;
- Right of access – to view the personal information we hold about you, correct it if it is inaccurate, incomplete, or ambiguous, or request its deletion;
- Right to correct inaccurate, incomplete, or ambiguous personal information and to update it;
Here are the steps involved in processing a request:
- You must send a written request to the person responsible for access and protection of personal information. You will find their contact details at the beginning of this policy.
- We will process your request within 45 days of receiving it.
- You will receive our response in writing.
- Right to withdraw your consent to the use of your personal information;
- You must enable the “Do Not Track” feature in your web browser to prevent your information from being stored.
- Right to erasure or anonymization, where applicable;
- Right to portability of your personal information in a structured and commonly used format;
- Right to object: You may object to the storage of these cookies by configuring your browser software. If you decide to disable cookies, you will still be able to continue browsing the site. However, we cannot be held responsible for any malfunction of the site caused by this action.
- Right to be informed of a privacy incident involving your personal information that may cause you serious harm;
- Right to file a complaint with our Privacy Officer or the Commission d’accès à l’information.
You may file a complaint if you believe that the handling of your personal information does not comply with this policy or the law. Here are the steps for processing a request:
- You must send a written request to the person responsible for access and protection of personal information. You will find their contact details at the beginning of this policy.
- We will process your complaint within 45 days of receiving all the information necessary to process it.
- You will receive your response in writing.
To exercise these rights, please contact our personal information officer at the contact details provided herein.
- Retention and destruction of personal information
We retain your personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Once this period has expired, the data is securely destroyed or anonymized.
- Where your personal information is processed
Our systems are hosted on servers in Quebec, at: FUNIO, whose headquarters are located at the following address: 20 Place du Commerce, Verdun, QC H3E 1J3. The host can be contacted at the following telephone number: 1 855-643-8646.
- Connection cookies
Our website uses cookies to improve your online experience. A cookie is a file stored on your hard drive when you visit our website. This file stores information for your next visit and represents you through a unique and anonymous identifier.
These cookies may collect information such as your IP address, browser type, pages visited, and the duration of your visit. You can configure your browser to refuse cookies or to notify you when a cookie is sent.
If cookies are not accepted, the navigation of the site will be modified and certain parts of the site may not be accessible.
- Complaint handling
If you wish to make a complaint regarding the protection of your personal information, you may contact our Privacy Officer using the information provided above.
You may also file a complaint with the Commission d’accès à l’information du Québec (Quebec Access to Information Commission).
- Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on our website with the date of the last update. We encourage you to review this policy regularly to stay informed about how we protect your personal information.